{"id":35,"date":"2017-09-25T19:02:47","date_gmt":"2017-09-25T19:02:47","guid":{"rendered":"http:\/\/sites.monroecc.edu\/ibenz\/?page_id=35"},"modified":"2019-03-28T13:44:22","modified_gmt":"2019-03-28T13:44:22","slug":"professional-profile","status":"publish","type":"page","link":"https:\/\/sites.monroecc.edu\/ibenz\/all-about-me\/professional-profile\/","title":{"rendered":"Professional Profile"},"content":{"rendered":"<h1>Professional Profile<\/h1>\n<h2>Experience<\/h2>\n<p><strong>Monroe Community College<\/strong>, Rochester, NY<br><strong>Professor<\/strong>, Speech\/Media Communication, Visual &amp; Performing Arts Department<\/p>\n<ul><li>NISOD Award Recipient for Teaching Excellence<\/li>\n\t<li>Inspiring Woman Award, Women for Women Conference, Student Sponsored Nomination<\/li>\n<\/ul><p><strong>SUNY College at Brockport<\/strong>, Brockport, NY<br><strong>Adjunct Instructor<\/strong>, Business Administration &amp; Economics Dept.<\/p>\n<p><strong><em>ChangeWorks! Coaching\/Training<\/em><\/strong>, Rochester, NY\u00a0<br>\nOwner, Speaker, Trainer, Coach\u2026hired by several educational institutions, professionals and organizations<\/p>\n<p><strong>Creative Development and Audio\/Video Talent:<\/strong>\u00a0Marketing, promotional &amp; educational projects.<br><strong>Specialties<\/strong>: Public Speaking, Interpersonal\/Organizational Communication, Leadership, Teamwork, Integrating Change<\/p>\n<p><strong>Citibank Student Loans<\/strong>, Rochester, NY<br><strong>Internal Communications Manager<\/strong>, Quality Development Team\u00a0<\/p>\n<ul><li>Developed and implemented business communication needs assessment to identify service\/skill risks;<\/li>\n\t<li>Created, implemented, managed and evaluated business communication strategies;\u00a0<\/li>\n\t<li>Planned, supported and evaluated culture change initiatives, including business downsizing of 600 employees;\u00a0<\/li>\n\t<li>Designed, facilitated and supported communication and quality training and implementation;<\/li>\n\t<li>Supported Marketing &amp; Sales Teams as project manager for new product launches and branding initiatives;<\/li>\n\t<li>Created and managed business communications media, including Intranet, television system &amp; print materials;\u00a0<\/li>\n\t<li>Led and coached the Business Communication Team on the implementation and use of new tools;\u00a0<\/li>\n\t<li>Organized and managed business events, from new product launches to employee recognition programs;\u00a0<\/li>\n\t<li>Managed budget of $400,000, contributing to a 67% improvement of employee satisfaction ratings.<\/li>\n<\/ul><p><strong>County of Monroe<\/strong>, Rochester, NY<br><strong>Training Instructor<\/strong>, Monroe Community Hospital\u00a0<\/p>\n<ul><li>Designed, implemented and evaluated training for 1000 employees, including programs of communication,\u00a0<br>\nquality improvement, leadership, facilitation, state\/federal mandatory inservices &amp; employee orientation;\u00a0<\/li>\n\t<li>Planned and facilitated process improvement and change efforts across the 1000 person facility;\u00a0<\/li>\n\t<li>Developed and managed internal communications regarding education for all staff;\u00a0<\/li>\n\t<li>Coordinated consultant training and tuition reimbursement program;\u00a0<\/li>\n\t<li>Developed, managed and evaluated college affiliation relationships and contracts;\u00a0<\/li>\n\t<li>Managed budget of $125,000.<\/li>\n<\/ul><p><strong>Outreach Specialist<\/strong>, Department of Environmental Services\u00a0<\/p>\n<ul><li>Developed and facilitated community and corporate events, presentations and training;\u00a0<\/li>\n\t<li>Identified, established and developed industry and community environmental and educational partnerships;\u00a0<\/li>\n\t<li>Planned, developed and executed public education &amp; media relations campaigns, promotions and advertising;\u00a0<\/li>\n\t<li>Developed and implemented staff communication and total quality training for 300 employees;\u00a0<\/li>\n\t<li>Supervised promotion and education program supported by 300 volunteers;\u00a0<\/li>\n\t<li>Managed $300,000 budget.<\/li>\n<\/ul><p><strong>Mills Hall Walborn Advertising<\/strong>, Rochester, NY<br><strong>Assistant Copywriter\u00a0<\/strong><\/p>\n<ul><li>Created concepts, headlines and promotional copy for print and radio advertisements.<\/li>\n<\/ul><p><strong>WXXI TV\/Radio\/Reachout Radio &amp; WGMC Radio<\/strong>, Rochester, NY\u00a0<br><strong>Various Roles including Operations, Production, Underwriting and Talent\u00a0<\/strong><\/p>\n<ul><li>Supervised daily broadcast operations, produced special programs and served as on-air talent;\u00a0<\/li>\n\t<li>Managed media relations and development;<\/li>\n\t<li>Recruited, trained and coordinated work of 300 volunteers.\u00a0<\/li>\n<\/ul><h2>Education &amp; Training<\/h2>\n<p>SUNY College at Brockport, Brockport, NY\u00a0<br><strong>Master of Public Administration<\/strong><br><strong>Bachelor of Science<\/strong>, Communication\/Broadcasting &amp; Business Marketing<\/p>\n<p>Center for Applications of Psychological Type, Gainesville, FL<br><strong>Qualified Administrator<\/strong>,\u00a0Myers Briggs Type Indicator\u00a0<\/p>\n<h2>Professional Associations<\/h2>\n<p><strong>International Association of Business Communicators\u00a0<\/strong><br>\nSupports organizational communicators via training, research and networking opportunities.<br><br><strong>American Society for Training and Development<\/strong>\u00a0<br>\nProvides professional development and networking opportunities in the field of training, organizational development and human resource management.<\/p>\n<p><strong>Toastmasters International<\/strong>,\u00a0<strong>Postprandial Chapter<\/strong><br>\nFocuses on the development of public speaking and leadership skills.<\/p>\n<ul><li><strong>Vice President of Education<\/strong>, 2000 &#8211; 2001<\/li>\n\t<li><strong>Mentor Program Coordinator<\/strong>, 1999 &#8211; present<\/li>\n\t<li><strong>President<\/strong>, 6\/97 &#8211; 6\/98<br>\nLead the membership\/executive board through needs analysis, goal setting, project planning &amp; management; maintain an environment of growth and continuous improvement; ensure organization ethics.<\/li>\n\t<li><strong>Vice President of Public Relations<\/strong>, 6\/93 &#8211; 6\/94<br>\nDeveloped, implemented &amp; managed promotions &amp; media\/public relations. Editor of chapter newsletter.\u00a0<\/li>\n\t<li><strong>Achievements<\/strong>: Able Toastmaster Silver Award, 1998 Competent Leader, 1998 Able Toastmaster Award, 1997 Competent Toastmaster Award, 1994 Toastmaster of the Year, 1993 &#8211; 1994<\/li>\n<\/ul><h2>Volunteer Activities<\/h2>\n<p><strong>Churchville-Chili Youth Sports<\/strong><\/p>\n<ul><li>Travel Baseball &#8211; Team Bookkeeper<\/li>\n\t<li>Little League Softball &#8211; Team Coach<\/li>\n<\/ul><p><strong>Leadership Rochester\u00a0<\/strong><br>\nAn educational &amp; practical community leadership program.<br><br><strong>WXXI Reachout Radio\u00a0<\/strong><br>\nOn-air reader of printed materials for the visually-impaired.<br><br><strong>Z Club of Rochester\u00a0<\/strong><br>\nDatsun Z car enthusiasts &#8211; charter member.<\/p>","protected":false},"excerpt":{"rendered":"<p>Professional Profile Experience Monroe Community College, Rochester, NYProfessor, Speech\/Media Communication, Visual &amp; Performing Arts Department NISOD Award Recipient for Teaching Excellence Inspiring Woman Award, Women for Women Conference, Student Sponsored Nomination SUNY College at Brockport, Brockport, NYAdjunct Instructor, Business Administration &amp; Economics Dept. ChangeWorks! Coaching\/Training, Rochester, NY\u00a0 Owner, Speaker, Trainer, Coach\u2026hired by several educational institutions, [&#8230;]<\/p>\n","protected":false},"author":634,"featured_media":0,"parent":14,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sites.monroecc.edu\/ibenz\/wp-json\/wp\/v2\/pages\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.monroecc.edu\/ibenz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.monroecc.edu\/ibenz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.monroecc.edu\/ibenz\/wp-json\/wp\/v2\/users\/634"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.monroecc.edu\/ibenz\/wp-json\/wp\/v2\/comments?post=35"}],"version-history":[{"count":11,"href":"https:\/\/sites.monroecc.edu\/ibenz\/wp-json\/wp\/v2\/pages\/35\/revisions"}],"predecessor-version":[{"id":212,"href":"https:\/\/sites.monroecc.edu\/ibenz\/wp-json\/wp\/v2\/pages\/35\/revisions\/212"}],"up":[{"embeddable":true,"href":"https:\/\/sites.monroecc.edu\/ibenz\/wp-json\/wp\/v2\/pages\/14"}],"wp:attachment":[{"href":"https:\/\/sites.monroecc.edu\/ibenz\/wp-json\/wp\/v2\/media?parent=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}